Summer Offer 2019

Posted on: May 17th, 2019 by Ginny Brown

Half Price Room Hire at our Truro Conference Venue, available 1st July – 31st August 2019.
Book your next meeting, training or conference space during July or August!
Contact us on:
01872 265681 or

Download Directions

Terms and Conditions
This offer is for new bookings only, from the 1st July until 31st August 2019 and does not apply to any existing bookings during the promotional time frame. This offer cannot be used in conjunction with any other promotion or loyalty discount. Room only discount excludes refreshments and catering.

Winter offer: Full day meeting room hire for only half the price

Posted on: November 14th, 2018 by Tracey Johnson

Warm up this winter and enjoy the use of our meeting rooms for 50% off our usual price.

From the 1st of December 2018 until the 31st January 2019 book either a room only or one of our day delegate packages at half the price.  Day delegate rates start from just £5.50 per person.

What is included?
Room hire for up to 120 delegates
Full use of AV equipment including projector and screen
Flipcharts in every room
Wifi throughout the building
Exclusive delegate café & breakout area
An on-site event coordinator available for the duration of your event

“We have booked the Business Space many times for training courses and also for the odd meeting. It’s bright, well managed and accessible, with good facilities and at a good price.”
John Fitzgerald, Reconstruct Ltd

To check availability, please speak on 01872 265 681 or email Please quote Winter18 when booking.

This offer is for new bookings only and does not apply to any existing bookings during the promotional timeframe. Offer excludes weekends and evenings.

Full day meeting room hire for only half the price!

Posted on: July 19th, 2018 by Tracey Johnson

This summer enjoy the use of our Truro conference and meeting rooms for 50% off our usual price from the 1st of August until the 31st of August 2018.

What is included?
Room hire for up to 100 delegates
Full use of AV equipment including projector and screen
Flipcharts in every room
Wifi throughout the building
Exclusive delegate café & breakout area
An on-site event coordinator available for the duration of your event

To check availability, please speak to a team member in the office, by contacting 01872 265 681 or email Please quote Summer18 when booking.


*This offer is for new bookings only, from the 1st August until 31st August 2018 and does not apply to any existing bookings during the promotional timeframe. This offer cannot be used in conjunction with any other promotion or loyalty discount.

Truro Business Networking Breakfast

Posted on: June 8th, 2018 by Jack

Thursday 26th July 2018 07:45 to 09:30

Location: The Business Space, Dunheved Rd, Launceston, PL15 9FB


Business Networking Breakfast

Our business breakfasts are a great opportunity to network with like-minded business people, share knowledge, hear from and talk with industry experts plus promote your own business to other delegates.

Guest speakers:

Finance and grants – all you need to know…
Access to Finance is about education before intervention and sharing our expertise with small and medium size businesses looking to learn about money matters.

A walk through the maze that is finance and grants; this short presentation will touch on the numerous funders currently available to the market and the pros and cons of each.

They will also give you an insight into the support you can receive from our fully funded service, along with case studies of other local SMEs that they have successfully supported.


Fully-funded training now available for low paid staff…
The Education & Skills funding Agency (ESFA) have just released details stating that funding rules for adult education will be changing from 1st August. These changes to the Adult Education Budget (2018-19) will provide more opportunities for your workforce to retrain and upskill through training. Individuals earning less than £15,736.50 (£8.07 per hour) can now be fully-funded subject to criteria.


Who should attend?
• Business owners
• Senior and middle managers
• Team leaders
• Employees interested in training and professional development.

What will I get out of it?
• Network with like-minded business people
• Hear from industry experts
• Take away top tips
• Find out about upcoming courses, training and qualifications.

Please note: Our networking breakfasts are free of charge, however if you cancel within 48 hours there will be a cancellation fee of £9.95 per person.


Truro Business Networking Breakfast

Posted on: September 21st, 2017 by ccb-test-user

Thursday 23 November 2017, 7:45am – 9:30am

The Business Space, City Rd, Truro, TR1 2JL

We are all struggling with time, but we need to renew and drive our businesses forward. These networking sessions provide opportunities to meet new people and will give you top tips for you to take back to your business.

The GDPR will be enforced from 25 May 2018. Is your business ready?

UK organisations that process the personal data of EU residents have just eight months to ensure that they are compliant. Organisations found to be in breach of the Regulation can expect administrative fines of up to 4% of annual global turnover or €20 million – whichever is greater. Our guest speaker from Exeter-based Bluegrass, will help delegates to find out whether their businesses are compliant.

Employment law is changing all the time, meaning more risks and potential claims for businesses that aren’t up to speed.

With gender pay gap reporting for public and private sector, taxation of termination payments and GDPR updates due in 2018, all employers, HR professionals and in-house employment lawyers need to keep-up-to-date with the latest employment laws. Our guest speaker from Foot Anstey LLP will bring delegates up-to-speed with the latest changes.

Who should attend?

• Business owners
• Senior and middle managers
• Team leaders
• Employees interested in training and professional development.

What will I get out of it?
• Network with like-minded business people
• Hear from industry experts
• Take away top tips
• Find out about upcoming courses, training and qualifications.


Truro Business Networking Event

Posted on: July 13th, 2017 by Jessica

Thursday 27 July 2017
07:45 to 09:30


We are all struggling with time, but we need to renew and drive our businesses forward. These
networking sessions provide opportunities to meet new people and will give you top tips for you to
take back to your business.


Sally McAuley, Leadership & Management Training Manager at CCB will offer her Top Tips on Being a Good Boss, discuss the importance of being self-aware (Holding Up the Mirror), understand your leadership style and how to become an effective leader, look at characteristics of successful leaders plus discover how you impact on your people and your business (Transformational Leadership).

Chris Bate, CMIOSH QTLS trainer at CCB will cover his Top Six Themes for Effective Procurement. Effective procurement is essential in any business, and must be efficient and professional in its working practices to maintain its competitiveness in its chosen field of work, reduce costs and increase profits wherever possible. Chris’ top themes include understanding your requirements, understanding the supply market, understanding your suppliers, competing, successful contracts and managing contracts.

Who should attend?

• Business owners
• Senior and middle managers
• Team leaders
• Employees interested in training and professional development.


What will I get out of it?
• Network with like-minded business people
• Hear from industry experts
• Take away top tips
• Find out about upcoming courses, training and qualifications.


Full day meeting room hire for only half the price

Posted on: May 25th, 2017 by Jessica


This summer enjoy the use of our Truro or Launceston conference and meeting rooms for 50% of our usual price.

From the 1st of July until the 31st of August 2017 book either a room only or one of our day delegate packages at prices starting from just £5 a head.

What is included?
Room hire for up to 100 delegates
Full use of AV equipment including projector and screen
Flipcharts in every room
Wifi throughout the building
Exclusive delegate café & breakout area
An on-site event coordinator available for the duration of your event

View our meeting room capacities for Launceston
View our meeting room capacities for Truro

To check availability, please contact the team on 01872 265 681 or email . Please quote Summer17 when booking.

This offer is for new bookings only and does not apply to any existing bookings during the promotional time frame. This offer cannot be used in conjunction with any other offer or loyalty discount.

Truro Networking Breakfast – 23 March 17

Posted on: March 2nd, 2017 by Jessica

Network with likeminded businesses, hear from key speakers about how you can take advantage of the new ESF funding & all about apprenticeship changes in 2017.

Date: 23 March 2017
 07:45am – 09:30am
Venue: The Business Space, Truro


With Brexit on the horizon, we urge you to make use of the final European funding for training before it disappears.

Working in partnership with Serco, we have secured £1.2 million in European Social Funding (ESF), co-financed by the Skills Funding Agency (SFA) from the Skills Support for the Workforce Project available to provide training solutions for businesses and individuals from all sectors.

Through workshops, qualifications and bespoke training this funding will enable your business and workforce to gain new skills to sustain your business future.

Hear from:

Donna Lawson, SWW Partnership Coordinator, Serco. Donna will introduce the project, outlining the main aims to enable your business to invest in your staff at all levels to provide training where your training budget hasn’t been able to stretch before.

Nikki Forward, HR Manager, Ocean Group.  Nicki will share with us the impacts and benefits ESF funding has had on their business.

Apprenticeships and changes in 2017

We are aware that there is a lot of information and events out there around Apprenticeships which can be confusing. We aim to deliver a short sharp update and  talk you through the new apprenticeship developments as well as the new apprenticeship levy, changes to funding and how to employ your first apprentice.

Plus hear from:

Kings Service Centre (part of Kings College London), they will be sharing their experiences of apprentices and the benefits they have brought to their companies.


Say hello to 2017 with networking breakfasts & half price meeting rooms

Posted on: November 7th, 2016 by Jessica

We hope you all had a wonderful and relaxing festive break.

The Business Spaces in Truro and Launceston are delighted to be able to continue to offer you our heavily discounted winter offer into 2017.

We have plenty of availability during this period and are delighted to offer our customers 50% off any day delegate or room only bookings held between now and the 31st January 2017.

Not sure if you need a meeting room in January? In previous years, some of our customers have used the Business Spaces to hold ‘wash up’ events to review the past year or held interviews and planning meetings for the year ahead.

What can you expect:

Prices starting from £7 per delegate
A quiet, private room between 8.30am – 5 pm
A Flipchart & more available on request
A projector and white screen
A laptop should you need one & more available on request
Fresh filtered water throughout the day
Parking on site for your event organiser/key speaker

Take advantage of 50% off our day delegate and room only rates – Check availability & book at either the Business Space in Launceston or Truro by calling us on 01872 265681 (Truro) or 01579 372415 (Launceston). Please quote reference TBS1617W.

Click to view more information on the Business Space, Truro
Click to view more information on the Business Space, Launceston
Our standard terms and conditions apply. This offer is applicable for new bookings only and may not be used in conjunction with any other offer.

Truro Business Networking Breakfast

Posted on: November 2nd, 2016 by Jessica

We are all struggling with time, but we need to renew and drive our businesses forward. These networking sessions provide opportunities to meet new people and will give you top tips for you to take back to your business.


Matt Borne, Business Connector from Cornwall & Isles of Scilly Growth Hub will introduce their new service which provides local businesses or people thinking of starting a business with a single point for accessing a wide range of information and support. Matt will talk about their role in signposting businesses to the EU funding scheme that is right for them and give examples of how the Growth Hub has helped others.

Lucy Ducoin, Consultant Trainer from CCB (Cornwall College Business) will talk about  workforce planning – having a workforce fit for now and the future. Workforce planning is often considered to be about numbers; however an understanding of how it can encompass many other things can reveal the value of differing approaches.

Who should attend?

• Business owners
• Senior and middle managers
• Team leaders
• Employees interested in training and professional development.

What will I get out of it?
• Network with like-minded business people
• Hear from industry experts
• Take away top tips
• Find out about upcoming courses, training and qualifications.


Friday flash sale at the Business Space

Posted on: October 12th, 2016 by Jessica

Book a meeting or conference room as part of our flash sale taking place on Friday, 21st of October 2016 and receive 50% off room hire or day delegate rates.

Which conference rooms are available as part of the flash sale?

Truro Business Space
Davy Room            -Boardroom capacity for 8 delegates, full day discount rate – £40
Trelawny Room     -Cabaret capacity for 32, full day discount rate – £90
Boscawen Room   -Theatre capacity for 30 delegates, full day discount rate £75
Lander Room         -Horseshoe capacity for 12 delegates, full day discount rate £75

Launceston Business Space
Now fully booked!

Standard terms and conditions apply. Applicable for new bookings on a full or half day room only hire and on any of our day delegate packages.
Contact the team on 01872 265 681 or for more information and to book either Truro or Launceston Business Space.


Launceston Business Space – Networking Breakfast

Posted on: October 5th, 2016 by Jessica

Date: 20th October

Time: 07:45am – 09:30am

Venue: The Business Space, Dunheved House, Ground Floor, Dunheved Road, Launceston PL15 9FB.

Do you want to develop your existing business or want to find out more about funding available to you?

Find out more at our free networking breakfast.

Lucy Ducoin, Training Consultant, Cornwall College Business. Lucy will be speaking about workforce planning – having a workforce fit for now and the future. Workforce planning is often considered to be about numbers; however an understanding of how it can encompass many other elements can reveal the value of differing approaches.

Richard Scutt, Senior Business Connector for Cornwall & Isles of Scilly Growth Hub. Richard will talk about the wide range of information and support available to businesses and can help signpost your business to the right EU funding scheme

Who should attend?
• Business owners
• Senior and middle managers
• Team leaders
• Employees interested in training and professional development

What will I get out of it?
• Network with like-minded business people
• Hear from industry experts
• Take away top tips
• Find out about upcoming courses, training and qualifications

We’ll also run our Business Card draw to win free room hire at Launceston Business Space for up to eight delegates.

Register your place

What’s on at the Business Spaces

Posted on: September 12th, 2016 by Jessica

As the new term begins, people return from holiday and summer is drawing to a close, the Business Spaces are bustling with new faces. We’ve highlighted just a few of the events, workshops and training courses run by Cornwall College taking place at the venues over the next couple of months.

14th September – British Sign Language Level 2
Taking place at Truro Business Space, this course is for anyone interested in learning how to use sign language and communicate more effectively with deaf people in tasks which reflect some of the real life experiences in their family, social or working lives and more widely with professional business.

10th October – NEBOSH General Certificate
This course is for anyone who has, or would like to have health and safety responsibilities within the workplace. For some the NEBOSH Certificate if the first step towards a career as a health and safety professional. Taking place in Truro.

15th September – Procurement & Supply CIPS Advanced Diploma Level 5
Based at Launceston Business Space, core skills gained upon completion of this qualification include the provision of advice and guidance to key stakeholders on the performance of organisational procedures and processes in procurement and supply.

4th October – Negotiation Skills
As part of this workshop based at Truro Business Space you will cover – What qualities are needed to be successful in influencing and negotiating; Understand motivations and how to respond to these; Dealing with challenging situations/handling objections

20th October – Launceston Business Breakfast , 7.45am – 9am
We are all struggling with time, but we need to renew and drive our businesses forward. These networking sessions provide opportunities to meet new people and will give you top tips for you to take back to your business.
Find out more & book.


The Business Spaces operate as part of The Cornwall College Group. We provide a professional meeting and training space for College courses and workshops as well as for external businesses wishing to book the space for meetings, seminars and conferences.

To enquire about any of the courses run by Cornwall College please call 0800 731 7594 or visit the website.

To enquire about holding your next event at the Business Space in Launceston or Truro, please contact the team on 01872 265 681 or email us on


Launceston Business Breakfast – It’s not just what you know, it’s who you know

Posted on: June 22nd, 2016 by Jessica


We are all struggling with time, but we need to reinvent and drive our business forward however big or small. This networking session provides opportunities to meet new people and will give you top tips for you to take back to your business.

Join us on Thursday 21st July 2016 7.45am – 9.30am at The Business Space, Launceston for an inspiring and practical networking session.

Venue: The Business Space, Dunheved House, Dunheved Road, Launceston PL15 9FB


Breakfast highlight:

Working in partnership with Cornwall Chamber of Commerce, Stephens Scown and Francis Clark we are launching a suite of networking events providing a wide range of advice and business support to help your business grow.

Who should attend?
•  Business owners
•  Senior and middle managers
•  Team leaders
•  Employees interested in training and professional development.

What will I get out of it?
•  Network with like-minded business people
•  Hear from industry experts
•  Take away top tips
•  Find out about upcoming courses, training and qualifications offered in the Launceston Business Space or in your place of work.


Half Price Day Delegate Rate during July & August – Prices starting from £7 per delegate

Posted on: June 13th, 2016 by Jessica

Planning an event or meeting in July or August 2016?

The Business Spaces Launceston & Truro are offering all of our clients who book an event with us taking place between the 1st of July and the 31st of August, 50% off room hire and day delegate prices.

Prices start from £30 for a full day room hire or £7 day delegate rate, based on 10 delegates. Times of hire are from 8.30am – 5pm and is applicable for new bookings only.

To book a meeting or conference room, contact us on 01872 265 681 (Truro) 01579 372 415 (Launceston) or email and quote ‘Summer Offer 2016’

Launceston Business Networking Breakfast

Posted on: September 15th, 2015 by Jack

Keep your finger on the pulse and ensure your business is up-to-date with the latest developments in the business community. This free networking breakfast allows you to meet new people as well as hear from the Cornwall and Isles of Scilly Local Enterprise Partnership about developments in North Cornwall and across the country.


Join us on Thursday 8th October 7.45am – 9.30am at The Business Space, Launceston for an inspiring and practical networking session.


What will I get out of it? 

– The opportunity to network with like-minded business people

– Hear from industry experts

– Find out about upcoming courses bespoke training and qualifications.


Guest speaker: 

Matt Silver, Business Stakeholder and Relationship Manager

Cornwall and Isles of Scilly Local Enterprise Partnership.



0800 731 7594

What is good customer service?

Posted on: May 11th, 2015 by Jessica

Coffee cup
Ensuring that delegates have a great experience at our venue is something that we pride ourselves on here at The Business Space Group. So what makes good customer service for an event venue?

Welcoming delegates: First impressions tend to stick so you need to make sure that you make a good one. A lack of staff presence can be just as negative as a lacklustre reception. That’s why it’s important that your reception area is always manned with a cheerful face ready to greet delegates and direct them to their room.

Be Visible throughout the day: As an event coordinator you need to be present for your delegates throughout the day. You don’t need to hover around, but popping into the training rooms or café area at break times to check how the event is going are easy ways to ensure your delegates feel looked after.

Quality over speed: Event venues can be hectic places. It’s easy when faced with a query to want to deal with it as quickly as possible but if you’re only answering half the question, are you really giving great customer service?

It’s the little details that count: A certain standard of service is expected of any event venue, but it’s the smaller details that can make the difference between good customer service and great customer service.  We find that supplying mints in the room always goes down a treat and we are happy to organise complimentary Park & Ride tickets for any delegates using the venue.

Listen to your customers: There’s always room for improvement, so it’s important that customers are given the opportunity to give honest feedback. We ask each delegate that visits one of our venues to fill out a short form before they leave, not only does this give us the opportunity to improve our service but it also ensures that our customers know that their opinion matters and their experience is important to us.

Interested in developing you or your team customer service skills?

The Cornwall College Group are excited to announce that the successful WorldHost Principles of Customer Service programme is coming to Truro & Launceston Business Spaces over the next few months.

The World Host Principles of Customer Service programme is fun and interactive course that will give front line staff the skills and knowledge to deliver excellent customer service that will give the business in which they work a great reputation through the delivery of a great customer experience.

Upon successful completion, staff attending the course will not only receive a WorldHost certificate and pin badge but also a Level 2 City & Guilds Unit.

The Cornwall College Group is proudly working with one local business to help it become a WorldHost business so that it can be recognised for their commitment to customer service. We can help businesses to achieve WorldHost status when it commits to training 50% or more of its staff through the WorldHost programme.


To find about more about how you can book your space on the course or if you a business interested in becoming a WorldHost business contact our team on 0800 731 7594 or click here to read more.

Half price Room Hire at the Business Spaces during August

Posted on: May 7th, 2015 by Jessica

Planning an event or meeting in August 2015? The Business Spaces Launceston & Truro are offering all of our clients who book an event with us taking place in August, 50% off the normal room hire prices.

Discounted prices start from £7.50 a hour or £55 for a full day hire.

This offer is for all new bookings, taking place between the 1st of August 2015 – 31st August 2015.

To book a meeting or conference room, contact us on 01872 265 681 or email

Client Focus: Trevor Lee Media

Posted on: May 7th, 2015 by Jessica

Trevor Lee Media LogoAbout Trevor Lee Media

Not everyone is good at everything and as much as you want to be an expert in all areas of your business the reality is that it’s often best to concentrate on what you are really good at. For example many business people don’t like the idea of selling and few are experts or have experience in marketing.

That’s why I help businesses who either don’t have high level sales and marketing expertise or who need to re-energise their sales and marketing activity. Or both.

With my help and advice businesses will find that their marketing reaches the right people, with the right message, at the right time, via the right marketing channels and at the right price (that is the price paid for the marketing).

As for sales, sometimes it is not a lack of sales activity or hard work or enthusiasm that prevents businesses from growing revenues and customers but simply a combination of not spotting sales opportunities and not making it easy for customers to buy. Have you tried buying from your own company recently? How easy was it?

I help businesses see and act upon the opportunities that come their way and I help them find their ‘sales prevention barriers’ and show them how to remove them. You might be surprised how many sales barriers your company has when you look through the eyes of a customer.

My sales and marketing help ranges from a two hour ‘fix’ to a full blown 1 to 4 day a month director level service along with specialist bespoke coaching in the areas of sales growth, presenting, networking and commercial planning.

My philosophy is that every interaction between a company and its customer, or indeed potential customer, is marketing, and somewhere within every interaction a sales opportunity is waiting to emerge.

Join our next ‘Ask More – Sell More’ Masterclass on the 17th of June at Launceston Business Space, 9am – 1pm. To book your space call Trevor Lee on 07785 390717 or

Why Launceston Business Space?

I run a series of Business Masterclasses the two most popular of which are ‘Stand and Deliver’ and ‘Ask More – Sell More’.
I chose Launceston Business Space as a venue for my masterclasses because it gave me easy access to the East Cornwall market.
I also like to run my masterclasses in modern business environments that offer support to both me and the delegates – which includes easy parking and good coffee!

Feedback of the Venue

Dawn, Jess and the team were all very helpful, ensuring that all my needs were meet and that everything ran smoothly. When you are delivering a masterclass it is important not to have worry about the venue.

I will certainly continue to use the venue in the future for both ‘Stand and Deliver’ and ‘Sell More’

A new team at the Business Space in Truro

Posted on: May 7th, 2015 by Jessica

A new team at the Business Space in Truro

Georgia Heard (L) and Nicola Kneebone (R) replace the current team in Truro from the 1st of June 2015.

Nicola Kneebone will take the reins of Business Space Manager for the Truro venue, on a temporary maternity position, beginning on the 1st of June. Nicola has been coordinating the Engine Room project on behalf of Cornwall College since 2013,  an ERDF business support project tackling a small , under represented sector of the Cornish Economy. During her time on the project she has gained a wealth of knowledge, not only for the sector, but through networking and working closely with partners, has developed her business knowledge and experience to our advantage.

Nicola has vast experience in business development through positions at Cornwall Development Company & Fal River Cornwall, she achieved business growth targets and has adopted clever use of modern marketing techniques to achieve ambitious business objectives. Nicola brings this experience as well as a background of event management and sales to the Business Space.

Georgia Heard joins the Business Space team as the new Events & Customer Service Apprentice, having developed her customer service skills working within the Penventon Hotel and Tesco’s, Camborne. Georgia will be responsible for ensuring that events at the Business Space run smoothly alongside completing a Level 2 Customer Service Apprenticeship via the Cornwall College Group (TCCG).

Unique & Wonderful Venues from around the World

Posted on: April 16th, 2015 by Jessica

At the Business Space we like to keep up to speed with what other venues are doing. During our search, we’ve come across some very unique event venues from across the World and we’ve compiled our favourite five. Seen something wackier or more inspiring? Let us know!


  1. The National History Museum, London Nat history

The National History Museum has numerous rooms available, including the Earth Hall – All around, objects including moon rock, precious metals and fluorescent minerals tell their own unique story of Earth’s chaotic past.  The dramatic & impressive Hintze Hall (home of “Dippy” the Diplodocus) holds up to 1200 delegates and has been used for rock concerts, galas and receptions.

2. The Ice Hotel, Sweden


Ok so this may be somewhere you might only want to spend a short amount of time in before your fingers turn blue but this is too ‘cool’ to leave off our list. Popular with couples looking for a unique spot to say ‘I do’, the hotel was founded in 1989. Combined, it’s both an art exhibition and hotel which melts each spring and then reborn the following winter created by over 100 artists from around the world using 30,000 m3 of snice and about 1,000 tonnes of ice.

3. Dinner in the Sky

dinner in the sky

Head for heights? Hold your next business meeting in one of 45 countries suspended 160ft in the sky whilst being wined and dined by professional chefs. Not for everyone but it’s a pretty dizzying way to impress your next prospective client.

4. Spitbank Forts


One of three forts located in the sea between Portsmouth and the Isle of Wight, Spitbank Fort was refurbished in 2012 is already regarded as one of the world’s most unique venues Spitbank Fort, features an air hot pool, sauna, wine cellar and games rooms.

5. Giraffe Manor, Nairobi


Having a giraffe join you for breakfast definitely has to be something to write home about. Giraffe Manor, part of the Safari Collection can organise work incentive trips where you can choose from horse riding, hot-air ballooning, fly camping under the stars, camel trekking and visiting local villages to learning about native traditions and many more.


Free web conferencing at the Business Space

Posted on: April 13th, 2015 by Jessica


I recently heard Microsoft Lync described as “like MSN but for Business”.  This is in essence, true but its capability is so much more than just instant messaging friends.

The Business Space venues have all been enabled with Lync, which will soon become ‘Skype for Business’ and is a free service which we can offer our clients alongside our video conferencing service.  Clients such as Worldwide Financial Planning and Cornwall Council have both used the system for training and web conferencing events.

What are the benefits?

  • Instant messaging. If you’re contact is online and an email or phone call won’t suffice/isn’t necessary, then a quick instant message could do the job
  • Video calling & recording – the person you are calling on the other end doesn’t need to have Lync, they can use Skype or just go through their web browser. There is no limit to the amount of people you can add into the video call via Lync. The session can be recorded and saved onto your desktop as an MP4 file for sharing or saving elsewhere at a later date
  • Online meetings. You are able to share presentations as well as your desktop, create polls and create an online whiteboard
  • Integration with Microsoft Outlook – you are able to create, diarise and invite others using your Outlook account. Both of you are sent a link to click once the meeting starts to join the Lync chat or video call

What do I need?

Nothing. The Business Spaces are fully equipped with speakers, microphone, wide angle webcam and a tripod.

Want to know more? Take a look at this handy ‘How to’ video on YouTube

If you have a meeting with someone from John O’Groats and want to give Lync a trial, contact one of the Business Space team on 01872 265 681 or email



How to organise a smash-hit event

Posted on: March 17th, 2015 by Jessica

People attending a Congress

Define your objectives & your budget

Firstly, why are you holding this event – what is its purpose? Is it to share information, build brand awareness, make money through paid-for attendance or a combination of all three? Setting clearly defined objectives will keep your focus throughout.

What is your budget? It is possible to hold a great event on a shoe-string; you just need to know what that it.

Define your audience & your content

Who are the best people to get to your event in order to achieve your overall objective? Think about the content draw – what will get bums on seats? Think of the benefit to your target delegate, not just for you.

Find the right venue & date

Cornwall has a plethora of great venues to suit need and budget, ranging from grand hotels set in idyllic settings to a basic village hall. Leave 3 months minimum when planning an event. Remember to consider public holidays; school holidays and any other major events running at the same time

Marketing your event

Where are your audience looking? Post your event on your website and use social media platforms such as Twitter, Facebook and LinkedIn to share your event. Advertise on local community networks, such as your local chamber of commerce and don’t forget your local press will often feature events.

On the day

To ensure it goes well on the day – plan plan plan. Plan if only to ensure your stress levels are kept to a minimum on the day! Closely liaise with your venue, they will have a team of people who assist and coordinate events every day..

About the Business Space Group

The Business Space Group has three venues across Cornwall & Devon located in Launceston, Plymouth and Truro. All are centrally located, close to parking and local amenities. There is an onsite team at each venue who will advise on facilities & help to ensure your event runs smoothly. We can cater for up to 100 delegates as well as provide small meeting rooms for some time for you to work away from the office. Each venue serves refreshments and homemade catering from carefully selected caterers. Whatever your next event, we can help to provide a flexible space to suit your need.

The Business Space Group Truro | Launceston | Plymouth 01872 265 681

A new face at the Business Space

Posted on: March 11th, 2015 by Jessica

Jodie Lee starts at the Business Space in Plymouth

New recruit, Jodie Lee at the Business Space in Plymouth

We are delighted to introduce Jodie Lee, who joins us as our new event coordinator for the Business Space Group.

Jodie will be working primarily from our Plymouth Business Space although you may see her from time to time at our Truro and Launceston venues.

Jodie has lived in Plymouth for the majority of her life but worked for a travel group for five years giving her a wealth of customer service experience, perfect for her new role at the Business Space.

Jodie says “I love to travel, I have been lucky enough to work in the travel industry overseas for a leading travel company in various roles, throughout mainland Spain, The Balearic Islands, Canary Islands and Greek Islands, which was an amazing experience.

I was very interested in working for The Business Space as I saw it would be a chance for me to diversify my experience further in an events coordinating and administrative role. 

Outside of work, I am a big fan of live music and often go to big outdoor shows, Last year I saw one of my favourite bands, Arctic Monkeys in Finsbury Park, London. This year I am heading to Reading Festival where my favourite band The Libertines has reformed and will be headlining! Which I am very excited about. Oh and my favourite colour is yellow!”

Jodie is now handling conference & meeting room enquiries for the Business Space Group and can be contacted on or 01752 850093.

5 Top Tips for Time Management

Posted on: February 25th, 2015 by Jessica

Sometimes there just doesn’t seem to be enough hours in the day. It can be frustrating to spend your day working hard to find that your ‘To do list’ at the end is longer than the one you started with. If this is ringing a bell, why not try these 5 top tips for time management.


Prioritise Effectively

 Prioritising well is important not only for meeting deadlines but also to keep stress levels down. There are many tools you can use to prioritise your workload, like the ‘Urgent/Important Matrix’.


Plan your day

 An easy way to seemingly create more hours in your day is to plan your day effectively. Scheduling your day around your most urgent tasks should help keep you focussed on your priorities. It has been suggested that the majority of people are at their peak attention/focus level first thing in the morning, so why not use this time to tackle you high priority tasks and bigger projects

It’s best to over-estimate how much time a task will take you- this gives you a buffer in-case of interruptions. Don’t forget to schedule in time for day-to-day tasks like checking and responding to emails.


Manage distractions

 According to Gloria Mark, a professor of informatics at the University of California, the average person takes around 23 minutes to fully re-focus on work after being distracted (read the full article here). Emails and phone calls tend to be the biggest culprits of workplace distractions.

If you’re a serial email-checker, you may find yourself spending more time answering emails and getting little else done, try scheduling email check-ins through the day instead. If it’s your phone that’s pulling your attention away, see if a colleague can take your phone for an hour or forward it through to voicemail.

Manage people’s expectations

 Ensure when you’re given a big project or task that you know exactly what’s expected of you, it saves going back to the drawing board later and therefore saves you time. Be sure to set a realistic timescale especially if you’re already juggling a lot of deadlines, it’ll save you a lot of stress down the line and it’s better to set a longer deadline initially than have to keep extending it.


Delegate, delegate, delegate!

A lot of people find it difficult to delegate work to others but this can be one of the most effective ways of managing your time. If you’re overwhelmed by your workload ask a member of your team if they can help.

We hope these tips help, if you’d like to learn more about time management, try this course from Cornwall College Business, held at the Business Spaces.

Client Focus: Nordic House

Posted on: January 30th, 2015 by Jessica

NH Logo

About Nordic House

We’re Sandie and Alan, proud founders of Nordic House.

When we moved to Cornwall in 2005, we bought a derelict property to bring back to life and set off in search of gorgeous Scandinavian-style pieces to fill it with. We enjoyed the process so much, we decided to turn it into a business at the end of 2008.

Several years on, and we’re enjoying it more than ever.

We’re proud to have grown from just the two of us into a very special family of creative people, who share our vision, have great fun working together and are passionate about providing you with excellent service.

We scour Sweden, Denmark and beyond, searching for quirky, affordable Scandinavian-inspired home accessories. We always prefer the original to the traditional and love to bring new and emerging brands into the spotlight. We make sure our collection is regularly updated with seasonal finds – so there’s always something new for you to discover.


Most of all, we love to share with you all the things that continue to excite and inspire us… Whether it’s breathtaking photos, product tips or exclusive sales information, we’ll be talking about it on FacebookPinterest and Twitter. So please do join us there or visit our website at


Why we used Truro Business Space We needed a quiet space, away from the inevitable distractions of the office to meet with some of our team. Having heard about the Business Spaces previously, we had a look at the Truro Business Space website and found that the venue was based in Truro city centre and conveniently close to our offices on Malpas Road; the Business Space was in fact a 10 minute walk away from us.

We booked the Davy Meeting room for the day, it was light and airy and the team were helpful, polite and it suited what we needed. We wouldn’t hesitate to recommend the Business Spaces to other organisations and we’ll definitely be using the Truro Business Space again.

Two Locations. One networking event. 18th February 2015.

Posted on: January 8th, 2015 by Jessica



Demonstrating the wonders of modern technology and proving that distance shows no boundries, Cornwall Chamber in conjunction with Cornwall College presents the ‘End to End Networking Event’.

Expand your market in Cornwall at a networking event bringing together Cornish businesses from both ends of the Duchy. Attend a networking breakfast at The Business Space in Launceston or Penwith College in Penzance, and network with delegates at the opposite end of the county via video link.

08.00 Networking

08.30 Breakfast

09.00 Presentations

09.45 Networking

10.30 Close of event

Delegates will be able to see what’s happening in the other location for the entirety of the event, thanks to a screen streaming the breakfast at the other end of the county. After breakfast there will be a speed networking event giving delegates the chance to network face to face with those in the same location and with those 70 miles away via video link.

This event is FREE to both Chamber members and non-members.

To book your place at the Launceston end, click here

To book your place at the Penzance end, click here

We’re recruiting!

Posted on: December 17th, 2014 by Jessica

We are looking for an Events Administration Assistant to support in the running of the Plymouth Business Space alongside the Business Space Manager and the Event Co-ordinator.

This is primarily a support role focusing on event coordination, meet and greet of clients, hosting events and assistance with marketing and business development activities across the Business Space Group.  Based on reception, this is an opportunity to work in a busy and diverse environment delivering excellent customer service.

To apply visit this link

For more information, contact Jessica Burrows, Plymouth Business Space Manager on 01872 265 681 or write to  


The importance of honest feedback

Posted on: December 11th, 2014 by Jessica

A couple of weeks ago we had a long term customer of ours, the RIBA, host their quarterly meeting at the Truro Business Space and without doubt they always give us in depth, very useful feedback after their event. It’s very honest and they always highlight areas where we can improve.

Some of the feedback we can action easily; others just aren’t practically or financially viable. However, it gives us a great indication of what our customers are thinking and what their needs are.

It may sound odd but we don’t want to be told we’re great (not all of the time anyway!), because we’re not perfect angels in everyone’s eyes and always strive to challenge ourselves to improve.

Image of an Angel

What stops honest feedback?

Being nice! Some people can be too polite, they don’t want to offend and impart negativity particularly face to face or over the phone. It’s a stereotypically British thing. Secondly, it can be hard work to capture feedback after the client has left as 1) people are busy and you will spend your valuable time chasing feedback 2) their comments aren’t fresh in their mind and 3) the feedback isn’t anonymous, so again you will hit the ‘too nice’ barrier.

What do we do?

At the Business Spaces we get around this by providing our clients and delegates with a simple form to capture instant feedback which is anonymous (should they wish) and captured at the end of the day so that their thoughts and comments are fresh in their minds.  This covers everything from the welcome received, to the quality of the coffee and the comfort in the rooms.

Honest, positive criticism does really help us to evolve and develop as a business. Without it, we’d carry on merrily believing that we really are angels.

The Business Space – Festive Period Opening times

Posted on: December 9th, 2014 by Jessica

Image reading time for a break


We’ve had a busy year at the Business Spaces, with over 14,000 feet through our doors during 2014 we feel it’s time to relax and enjoy a mince pie or two!

We will be closing for the festive period at 5pm on the 22nd of December and reopening on Monday 5th of January 2015 at 8.30am.

During the festive period we won’t be monitoring emails or voicemail but please do leave us messages and we will answer them on our return.

Season’s Greetings from the Business Space Team and wishing you a very happy & healthy 2015!


Image of a snowman

Discovery of #cornwallhour and #devonhour

Posted on: November 27th, 2014 by Jessica

A colleague of mine, from the Engine Room project, recently introduced me to the idea of a Twitter networking opportunity known as Cornwall Hour & Devon Hour taking place on a Wednesday evening.

Networking can be daunting, let alone networking on Twitter so I logged on with no idea what to expect. I started with a *wave*, what followed was frantic but fantastic.

Tweet about #cornwallhour from@TBSConfCentre


No sooner had I hit the ‘post’ button than a flurry of retweet and favourites started appearing on my post.

Cornwall Hour is about promoting businesses, events and absolutely anything to do with Cornwall. Its one hour a week where Cornwall gets a dedicated spot on Twitter. If you are looking at networking outside of Cornwall then there is #devonhour as well as #somersethour #dorsethour and so it goes on covering every Country across the UK.

Extracted from the MiHi Digital blog, here are the timings for #Cornwallhour & #Devonhour

Cornwall Hour:

Twitter account: @cornwallhour

Day of the week: Wednesday

Timings: 7:30pm – 8:30pm

Be sure to include #cornwallhour in your tweets during the hour!

Devon Hour:

Twitter account: @devon_hour

Day of the week: Wednesday

Timings: 8:00pm – 9:00pm

Be sure to include #devonhour in your tweets during the hour!

Truro turns all Christmassy after dark

Posted on: November 27th, 2014 by Jessica

If you find yourself at the Business Space in Truro on a Wednesday in December, head out to explore some of the late night shopping delights on offer.

Reindeer parade in Truro, Cornwall

Last night was the first late night shopping of the year and Truro was teaming with families coming to see Santa & the reindeer parade, others sampling the first mulled wine of the season and embarking on Christmas shopping.

What you can expect?

  • Lots of food from the street markets, we had noodles, and are planning on heading back for hog roast and apple sauce rolls and venison burgers
  • Delicious mulled wine, mulled apple juice and mulled cider – basically anything mulled!
  • Gifts, everything from paintings to jewellery, scarves and chocolate
  • To leave feeling very Christmassy!

For more information about Truro’s late night shopping check out Enjoy Truro’s schedule of events. To check out meeting room availability at the Business Spaces, call us on 01872 265 681 or email

Meercats, Daniel Craig & Blogging

Posted on: November 27th, 2014 by Jessica

Yesterday I joined the Leading Women group for their training course on ‘Blogging for Business’ lead by the lovely Tracey Rickard at the Business Space, Truro.

Having dabbled in a bit of blogging previously, I attended mainly for motivation (which I guess worked, as I am writing this post!), to gain a few more ideas for inspiration and to meet some fellow Cornish businesswomen.

Here are a couple of things I learnt:

  • Write for a niche audience i.e. your current and future customers. Get them looking the same way (towards you!) and hold their interest by answering their questions and solving their problemsThis is a picture of meercats looking in one direction
  • Blog regularly, once a week or once a fortnight. I have been guilty of this. Sometimes writing a blog post just falls to the bottom of the list.
  • Share, share, share. Once you have published your blog post on your website, share it. Use Facebook, Twitter and LinkedIn as well as other appropriate social media platforms for your business.
  • Use interesting photos. Thick streams of text is boring, use photos to capture interest. To demonstrate this point, Daniel Craig was put on widescreen in the conference room – definitely something interesting to look at 10am on a Wednesday morning.

Image of Daniel Craig

For more interesting facts and tips, check out Tracey’s blog.

Leading Women training courses take place across all three of our Business Spaces located in Truro, Plymouth & Launceston. Take a look at their events listings for 2015. 


Winter Offer – Half price Day Delegate Rate

Posted on: October 22nd, 2014 by Jessica

Take advantage of our half price day rate for just £13.50 per delegate inclusive of our bronze buffet lunch and three servings of tea and coffee.

All IT equipment included.

The event must take place between 1st December 2014 until 31st January 2015.

Rate applies to bookings with 10 or more delegates only. For less than 10 delegates, normal room only rates will apply. This offer does not apply to exisiting bookings.

To qualify for this offer please quote BSGOCT14 when you book.

You can contact the Business Space Team on 01872 265 681 or email

The Right to Flexible Working: Blessing or Curse?

Posted on: August 19th, 2014 by Jessica

As of Monday 30th June 2014 a new law came into place giving all employees the right to request flexible working; a perk previously only offered to parents and carers.

The new law allows anyone who has worked at their company for more than 26 weeks to request changes to their work hours and location. Employers can take 3 months to consider the request and can decline if there is a legitimate reason, but they must treat each request reasonably.

Many companies across the UK already have a certain degree of flexible working in place. At the Business Space, we are occasionally required to work outside of regular 9-5 hours for events and are able to take these hours back as Time Out in Lieu when we choose, provided that we have agreed this with a manager and customer service at the venue will not be compromised.

As part of The Cornwall College Group we are also able to hot desk at other college sites and occasionally work from home.

The new flexible working policy is a great step forward for equality in the workplace, acknowledging that all employees need to find a comfortable work/life balance, not just those with children.

It also allows employees to skip their dreaded commute by requesting to work from home or at least cut down on the time taken to travel in by opting to start later or leave earlier to miss the traffic of rush hour.

There’s good news for employers too, studies show that organisations operating a flexible working policy prior to the change in legislation reported a boost in staff morale and productivity.

A 2011 survey conducted by Regus showed that 70% of managers who had switched to flexible working said they felt their employees had become more productive and 47% of employees said that they tended to make more phone calls and write more emails when working out of the office to prove they weren’t slacking off.The survey also concluded that flexible working improves employee retention rates and helps attract new talent to companies.

However, for employers navigating the red tape of handling all requests reasonably, whilst still granting flexible work hours to those who need it most, the new flexible working policy may bring on a bit of a headache.

Not to mention the possibility of the policy causing resentment between co-workers who may have had their request for flexible working denied or feel like they are picking up the slack for others with less hours.

So what do you think of the new flexible working policy? Will you be requesting to change anything or are you happy with things as they are?

Client Focus: Dispex

Posted on: July 28th, 2014 by Jessica

Dispex was established in 2001 to provide help, advice, training and support for dispensing doctors. Their dedicated team works with over 700 dispensing practices throughout the UK on a daily basis.

They can advise clients on their purchasing, profitability and other dispensing doctor’s matters and provide bespoke training on various topics relating to the running of a profitable dispensing doctors practice. Dispex members are able to enjoy discounts on training, products and services.

Dispex run training programmes nationally and expect high standards from venues. The Business Space Launceston was primarily chosen for the ease of access it provides for Cornwall and Devon delegates.

Karen Lawrence, Dispex tutor, said: “The whole booking process was really easy. Launceston Business Space Manager Dawn was extremely friendly, efficient and helpful and even found extra delegates from surrounding GP practices to attend The Business Management of the Dispensary course we ran. The venue provides a professional environment with well-maintained facilities, on-site parking including a disabled parking bay, and easily accessible WIFI. “

Dispex have rebooked The Business Space Launceston for courses later this year including Drug Tariff and Endorsing on 17th September and DRUMS on 26th November.

Visit the Dispex website to find out more:


Event Planning: Q & A with Kernow Installations

Posted on: July 28th, 2014 by Jessica

So you sit down to begin planning your next corporate event; how do you decide what AV equipment you need, how much budget should you set aside and how could you make your event more interactive?

We’ve been speaking to Stephen Gilbert, Managing Director of Kernow Installations to try and help answer a few key considerations when planning your AV requirements.

 1. Firstly, can you tell us a little about your business, Kernow Installations?

We have been installing and hiring audio-visual equipment since 1985. Originally from Falmouth we relocated in 2004 to Launceston to be more central to our clientbase.

We hire all shapes and sizes of audio system for both indoor and outdoor events and also hire large screen projection, TVs and LED lighting. We can also provide a complete production package for awards or product launches.

 2. At what point should you start thinking about AV equipment during the event planning process?

The sooner the better so that your AV company can ensure that they can satisfy your AV brief. However, it is not uncommon for the AV to be considered later on and in some cases it is necessary if you don’t know what the take-up on an event is going to be.

 3. What are the key pieces of information that you want to see in a client AV brief?

In addition to the obvious, (date, times, venue), an idea of audience size and layout is useful. We also need to know what media will be used, whether it is on a Mac or a laptop and if it is to be shown in standard format (4:3) or widescreen, (16:9). Also, if there are any particular needs (eg. a visualiser for close up demonstration). We have often discovered that the client has limited knowledge of what technology is available to them so it can be a good idea to provide an overview of what the event is about and we may be able to offer suggestions.

 4. Once you’ve received the brief from your client, what are the next steps?

The normal procedure is that we come back to the client with a quotation which will often include a few options for items that may not be essential but would possibly enhance the overall impact or effectiveness of the event. If required, we will carry out a site survey/meeting prior to providing a detailed quotation. Depending on the size of the event, it may be necessary to have further meetings but this would of course increase the cost.

 5. When should you opt/use an external AV company for a corportate event as opposed to using in-house AV?

The obvious answer is when the in-house AV system is not up to the job. Many venues have an in-house system with one or two microphones and a projector and screen. For larger events or more complex requirements, it may be possible to integrate additional hire in equipment but our experience is that many in-house systems are not set up for this. We operate a flexible approach and it will normally require a site visit unless we know the venue. The other reason is when the presentation requires an experienced technician to oversee the event for peace of mind. If the venue is OK with this, we can even provide this service with in-house equipment.

 6. Clients are always trying to engage and become more interactive with their audience, can you give some examples of how you might do that using AV?

If you have an audience of more than 50, it is worth considering at least a small PA system with say a lapel microphone. It is not that your guest speaker cannot be heard without a microphone – it’s just that projecting your voice for a full day is very tiring. Using a projector and screen that all can see (and point to) is more involving than photocopied sheets. A well produced Powerpoint presentation perhaps with embedded audio/video will keep the attention of the audience. A Visualiser that can show something very intricate on the screen can be very impressive. Whilst Touchscreens and links from iPads etc.. are all possible they are normally an installed product. That’s not to say, we can’t provide but for anything but the larger events, it is normally unjustifiable financially. One worthy addition to an event with multiple presenters is a video switcher providing seamless switching between laptops.

 7. Can you give an example of the most imaginative use of AV you have seen/heard of?

The latest thing for video conferencing involves a life sized 3D ‘hologram’ of your manager sitting at the end of the boardroom table so ‘real’ that you almost want to shake his hand as he offers it to you. I saw this at an AV expo in Amsterdam and no, we don’t have one!

 8. What do you think will be ‘the next big thing’ in the world of AV technology in the next 12 months?

Ignoring AV technology that is currently beyond the budget of us mortals, LED projectors are becoming brighter and cheaper which reduces heat, energy and maintenance costs as there is no lamp to replace. Video walls are also becoming more affordable which is a good thing for people into digital signage. Digital signage has been around for years but I think you’re going to see a dramatic growth in its use in Devon and Cornwall as the hardware costs have fallen. Regarding presentation events, most TV/projection brands now offer software to allow delegates to put their iPad/laptop content onto the main screen. This will certainly change the way that some conferences are run.

 9. Have you ever run a virtual meeting and what are the benefits?

No, I haven’t. Video conferencing is another rapidly expanding technology and I am still quite new to it. We offer video conferencing on installations but with the support of a major national player. The benefit for a busy company to virtually pull everyone together when it is physically not possible is obvious. What benefit there is for a local conference may be outweighed by cost.

 10. Is there anything you would recommend your clients finding out about the venue space /conference room when planning their AV?

Depending on what your event is, try and decide the orientation of the room and take into account ambient light levels with regard to projection screens. If the setting sun is shining on the screen there’s not much we can do – the suns brighter! Consider sightlines ensuring that all members of the audience will be able to see. It may be necessary in L-shaped or larger rooms to have more than one screen or TV. Discuss with the venue you access times – it may be preferable for the AV to be set up the night before if you have an early start.

 11. What budget should you typically set aside for AV equipment & installation?

We can provide a small PA system with a projector and screen for say 50-100 people for around £150.00. For conferences with a larger PA, a projector and large screen along with a technician for the day, it may be around £500.00. Large product launches/ awards events will be several thousand incl. staging/sets etc.. This does not include travelling and V.A.T

 12. What advice would you give event planners when looking for an AV production company?

Call Kernow Installations obviously! However, other companies are available. My advice is don’t go on price alone – there are plenty of enthusiastic amateurs out there. Don’t be impressed by someone spouting techo-babble at you. A good AV company will talk your language and for that reason I’d suggest dealing with someone you can easily work with. We work closely with other AV companies so if there is something you want that we don’t have we’ll source it for you.

For further advice on how AV could transform your next corporate event, visit or email Stephen at

Bringing businesses together in North Cornwall

Posted on: July 24th, 2014 by Jessica

Cornwall College Business (CCB) held its latest Launceston Business Networking Breakfast on Wednesday 2nd July at The Business Space, Launceston.

Delegates listened to guest speakers Tony Cooper from Acas and Louise Oldham from Unlocking Potential discussing the services they offer to help employers. Tony discussed how research shows 96% of managers would recommend the Acas helpline to a friend with the top five queries from employers at present being based around flexible working, handling capability issues, wages, redundancies, working hours and holiday pay.

Tony said: “We produce lots of free guidance online for businesses as well as online training courses covering the key areas of contracts, holidays and working issues. We also do face to face training where we give the option of coming into your business which is aimed at giving managers the knowledge and skills they need to manage situations in the workplace including employment law changes, recruitment and managing absence. We are running a couple of training sessions at The Business Space Truro; Managing Disciplinary Issues on 4th September and Essential Skills for Line Managers on 3rd September, it would be great to see some of you there.”

Louise Oldham from Unlocking Potential went on to discuss how their main aims are to help people develop and businesses to grow. They support businesses with a full recruitment and selection process to find that right person.  Louise said: “We are helping businesses to understand what a graduate can do for them; we manage the whole recruitment process and through a comprehensive support package, ensure the graduate hits the ground running which brings immediate benefits for the business.”  Unlocking Potential are looking to work with more businesses in East Cornwall.

Thirty delegates from a variety of businesses enjoyed a delicious breakfast and participated in the networking opportunity.

Run quarterly throughout the year, the networking breakfasts aim to provide opportunities for businesses in North and East Cornwall to network with like-minded people to grow their relationships throughout the region, and to meet and hear from a guest speaker.

Sally Foard, Head of CCB, said: “It is fantastic to have such a good attendance to our Launceston Business Networking Breakfasts. We are pleased to be able to provide these regular networking meetings to North Cornwall which provide not only the opportunity for new connections to be made between delegates but also to hear from guest speakers who are integral to the business community.”

The next Launceston Business Networking Breakfast is on Thursday 9th October 7.45-9.30am. If you would like to book your free place at the next breakfast, contact Cornwall College Business on 0800 731 7594 or

Maximise the benefits of attending conferences and events

Posted on: June 26th, 2014 by Jessica

Our friendly sales team at Cornwall College Business has put together top tips in getting the most out of attending conferences and events.

  1. Expand your network
  2. Make five action points
  3. Remember your business cards
  4. It’s not a free meal!
  5. Share the knowledge with your colleagues


  1. Expand your network

When you attend business events it is often tempting to network with your colleagues or talk to contacts you already know. You can learn so much more from talking to new people about their businesses, what is working and what is maybe not going so well. There is no substitute for quality networking, and growing your business network can bring many positive outcomes including prospecting new customers, sourcing new business partners, gaining market knowledge and recruiting. Aim to speak to at least five strangers at each business event or conference you go to and follow this up by making links on social networks such as linkedin or twitter.


  1. Make five action points

People often find the time spent at an event is really worthwhile and beneficial and at the time they feel confident in the new ideas they can take back to their workplace. However due to everyday time pressures, many people soon forget about what they have learnt at the event or conference and the opportunity to implement these new ideas is lost. When you leave the event, schedule an hour to reflect on your experience of the event. Think about who you spoke to and what you learnt and make a list of five action points you would like to carry out in the coming days and weeks back in your workplace.


  1. Remember your business cards

Never go to an event without a good supply of your business cards! You will inevitably also receive many new business cards at most events you go to – it is a good idea to write a note on the back of each card you are given at the time to assist you in remembering who is who when you are back in the office.


  1. It’s not a free meal!

Many events include breakfast or lunch and coffee breaks. It is important to remember this is an important time to continue networking – use this time to speak to delegates and any exhibitors you have not so far had the opportunity to speak to.


  1. Share the knowledge with your colleagues

One of the main purposes of attending business events or conferences in to collect advice from industry experts on ways your business can improve. It is important to collect actionable tips and information from other businesses and share them throughout your business. This really expands the value of one person attending the event. Each business should have a process for attaining this information and then feeding it through to each relevant person. Before attending the event it is a good idea to have a list of specific delegates you would like to target, along with any queries your business currently has which you would like to find some solutions for. Finally have a plan in place for how you will present the findings; insights, statistics, case studies, ways the event worked well and how this could be modified for your businesses future events, back to your colleagues.

Launceston Business Networking Breakfast

Posted on: May 12th, 2014 by Jessica

shutterstock_123550036 [Converted]It’s not just what you know, it’s who you know

Join us on Wednesday 2nd July 2014 7.45am – 9.30am at the Business Space, Dunheved House, Dunheved Road, Launceston PL15 9fB for an inspiring and practical networking session.

We are all struggling with time, but we need to reinvent and drive our business forward however big or small. This networking session provides opportunities to meet new people and will give you top tips for you to take back to your business.

Speaker: Acas.

Come along and find out what services are available to you as the employer including Advice and Guidance, Business Solutions and Mediation.

Who should attend?
• Business owners
• Senior and middle managers
• Team leaders
• Employees interested in training and professional development.

What will I get out of it?
• Network with like-minded business people
• Hear from industry experts
• Take away top tips
• Find out about upcoming courses, training and qualifications offered in the Launceston Business Space or in your place of work.

To Book:
Click here to book your free place on-line
0800 731 77594

Spring into Action!

Posted on: April 24th, 2014 by Jessica

Improve the performance of your business with a range of taster sessions in Social Media, Project Management, Finance for business and How to Sell Online.

Join us for this free event on Thursday 8th May 2014 at The Business Space, Truro 8.45am-1pm.

Click here to book online

You can sample a wide range of taster sessions, presented by experienced trainers. Find out about our short course range and hear from a local business that has saved money and increased sales and efficiency. Network with like-minded business people and find out about funding available to support your training needs.

Who should attend?

If you run your own business, manage staff or want to update your business skills this event is for you.

Why should I attend?

  • Get a taste of our wide range of degree level short courses
  • Hear from a local business who has saved money, increased sales and efficiency through training
  • Network with like-minded business people
  • Speak to the trainer to get advice on the right course for you
  • Book any course on the day of the event and secure funding*


8.45am     Arrival, coffee and networking

9.15am     Welcome and introduction

9.25am Guest Speaker: Kate Cozens, Reflex Marine

9.35am Social Media, Speaker: Lucy Thornton, Perfect Balance Marketing

This taster will identify the benefits of social media, including facebook, to drive sales. Find out why twitter is key to building relationships and how to use social media to support and compliment your wider marketing tactics.

10.15am     Refreshments and networking

10.45am Project Management, Speaker: Ashley Davies, CCB

This taster will give you five tips including the art of planning, organising, securing and managing resources, to successfully complete projects within time.

11.25am Finance for Business, Speaker: Helen Opie, Consultant

This taster will demonstrate how you can make accounts work for you to enable your business to become more cost efficient.

12.05pm How to Sell Online, Speaker: Peter Verboom, CCB

This taster will look at how to make your website stand out in the ultra-competitive online market place.

12.45pm     Round up:

Support and guidance from Cornwall College Business. Funding available.

1.00pm     Buffet lunch & networking

Places are free and include refreshments and buffet lunch.

*Funding available subject to criteria.




Book a full day at any of our three venues and only pay for half a day

Posted on: April 16th, 2014 by Jessica

We are delighted to announce this exclusive offer for businesses receiving our April newsletter:

£13.50 day rate per delegate inclusive of our bronze buffet lunch and three servings of tea and coffee.

All IT equipment included.

Bookings must take place in July or August 2014.

Rate applies to 12 or more delegates only. For less than 12 delegates, normal room only rates will apply.

To qualify for this offer please quote BSGAPRIL14 when you book.

Insider South West come to Truro

Posted on: April 14th, 2014 by Jessica

The Business Space Truro hosted Insider’s South West Invest in Cornwall Breakfast Conference on 28th March hosting over 100 delegates.

Although Cornwall is well placed for economic growth, is ranked among the top in the county for quality of life and has secured European funding to help drive the economy forward, challenges do still remain. The Insider breakfast analysed how Cornwall should play to its strengths to attract inward investment and foster business growth, as well as the infrastructure projects that will make a difference to the long term regeneration of the County. Speakers included Amarjit Basi (CEO & Principal of The Cornwall College Group), Mike Carr (MD at Pendennis Shipyward), Michael Beadel (Chairman of Stephens Scown) and Jenny Milligan (Commissioning and Partnership Manager at Cornwall Council).

Three months before the event, The Business Space Truro started to work with Insider South West organisers to ensure a great event was held, meeting the expectations and most importantly keeping all delegates happy on the day.

As it was a large conference it was important the acoustics were just right. Utilising over 116 sq. metres of floor space with 100 delegates expected, the challenge for The Business Space was to ensure that the key speakers could be seen and heard clearly. A local AV technician was hired, who provided lapel mics, a roving mic, a lectern with mic and a full p.a system. The Business Space events team also ensured that the panel of key speakers were sat on high chairs to ensure they were seen by the whole audience.

The Business Space Truro Manager, Jessica Burrows, said: “We worked closely with our caterers to ensure that each delegate had a range of breakfast options, catering for all dietary requirements from hot bacon rolls to fresh fruit for vegan eaters. The venue is flexible on opening hours and we met the client the night before to allow them to set up for the event in good time, also allowing our IT technician to test the sound system. We then arrived at 6am to open the venue and start preparations for delegate arrival at 7.30am. Delegate and client feedback was overwhelmingly positive and demonstrated the flexibility of the space at The Business Space Truro to cater for large conferences.”

Contact The Business Space at for information on how they could help your meetings & conferences of all sizes run smoothly.


How to network and get the most out of it

Posted on: April 14th, 2014 by Jessica

We got together with John Harvey from 3B International this month to hear his 5 top tips on the best way to network.

1. What is networking and why it is important to every business

Networking is about building meaningful relationships in order to advance your business or career. It is important to connect with different people to build a good networking circle. People network to improve their profile (to be found), to generate opportunities, to assist in extending and strengthening the community around them and to find answers and tools. It is an extremely cost effective and powerful way of growing your business, allowing you to demonstrate that you possess the key qualities that make it easy for people to buy from you; being an expert in your field, having integrity and your likeability. It also allows you to establish relationships with service providers that you will need for example banks, legal, accounts and logistics.

2. Where to network

Networking can be both face to face and virtual, successful networkers do both. Social media is networking and is continuing to increase in popularity. Although it is important to keep up with current trends, it is equally important to choose the most appropriate platform for your business (for example Twitter, Facebook, LinkedIn, Pinterest).

3. The best way to network

To network in the most efficient way you need to share your knowledge, your contacts and your compassion. It is important to develop a strong personal brand and to have an effective elevator pitch that is practiced regularly. Finally, prepare before events and follow up within twenty four hours. Always be polite, friendly and say thank you.

4. When to network

Networking should be an important feature of your business plan, aim to network all the time! Always be open for opportunities to make new connections.

5. Suggested reading

Business Networking – Heather Townsend

Love Is the Killer App: How to Win Business and Influence Friends – Tim Sanders

Return on Relationships – Ted Rubin

The Jelly Effect: How to Make Your Communication Stick – Andy Bounds

How to Twitter for Business Success – Nicky Kriel

To find out more about getting the most from your networking, Leading Women will be running a session with John Harvey on 1st May at The Business Space, Plymouth. Book here to guarantee your space:

The Value of Apprenticeships

Posted on: March 21st, 2014 by Jessica

This month saw National Apprenticeship Week 2014, now in its seventh year, coordinated by the National Apprenticeship Service and designed to celebrate apprenticeships and the positive impact they have on individuals, businesses and the wider economy.

Recent Association of Accounting Technicians (AAT) and the Centre for Economic and Business Research demonstrate the real value of apprenticeships to UK businesses. Last year apprentices delivered approximately £1.8 billion of net economic benefits to UK organisations, with apprentices offering UK businesses a strong return on investment with wage and training costs often been exceeded by economic output.

Importantly this research illustrates that many companies enjoy economic benefits whilst their apprentice is still in the training period. Once the apprentice is fully qualified, employers can then expect to see further productivity and financial progress whilst apprentices can benefit from increased earnings potential. The research shows overall positive findings for apprenticeships:

  • 75% of employers who’s apprentices had completed their training confirmed that some or all of the former apprentices were still working for them (BIS, Department for Business, Innovation and Skills, Apprenticeships Evaluation report August 2013)
  • The take up of apprenticeship schemes has grown rapidly over the past five years
  • In 2012/2013 there were over half a million new apprenticeship starts in England alone, which is an increase of over 50% of the number seen in 2007/2008.
  • Despite a common perception that apprenticeships relate more to manual work, by sector area, the most popular subject for apprenticeship starts in 2012/2013 was Business, Administration and Law, followed by Health, Public Services and Care and Retail and Commercial Enterprise.

The research suggests that most organisations benefit from retaining apprentices once they have qualified, bringing all the benefits that high levels of staff retention can bring. Additional benefits businesses have reported include;

  • New ideas been brought to the organisation
  • Improved product or service quality
  • Improved staff morale
  • Improved image in the sector and better ability to attract good staff

However despite these findings being very positive, recent research also shows there is a lack of awareness of the Government’s apprenticeship offer and its benefits. This is especially evident amongst smaller companies, meaning many organisations are currently missing this opportunity. BIS surveyed small businesses in August 2013 and found around 60% of those surveyed were lacking a basic knowledge of the Government’s programme and the support available including subsidies and expert advice.

Following the research, Jane Scott Paul, Chief Executive of AAT said:

“Take-up of apprenticeship schemes has grown sharply over the past five years, as more and more organisations enjoy the benefits that apprenticeships can bring to the workplace. We now need to do more to engage with smaller businesses – to break down the misconceptions and make it easier for smaller enterprises to unlock the full potential of training apprentices on the job and to gain specific skills relevant to their business.”

The Cornwall College Group last year was the 8th largest FE college provider of apprenticeships in the UK, and the largest in the south west past Bristol. The college has a long history of providing quality apprenticeships to local business communities, last year the 10,000th (16-18) apprentice in the last 10 years was enrolled.

So how can you get involved? Join the 300 in 100 campaign; this is The Cornwall College Group’s pledge within the Cornwall Apprenticeships Campaign to get 300 businesses to pledge to take an apprenticeship in 100 days. The Cornwall College Business (CCB) recruitment team are dedicated in matching employers with their ideal apprentice. Whether you have an existing employee who would benefit from an Apprenticeship scheme or you are looking for the perfect candidate for your business, the Cornwall College Business recruitment team can assist you. They can help in creating your vacancy, shortlisting candidates and getting the programme off to a brilliant start. Contact the recruitment team on or 0800 731 7594 to get more information and register your interest in taking on an apprentice.

Five good reasons to have an effective website

Posted on: February 18th, 2014 by Jessica

Produced by our friendly marketing team at Cornwall College Business who met up with one of their web design trainers who explained the importance of having an effective website.


1.       Online purchasing is on the rise

Purchasing online is becoming the preferred method of buying for many. According to National Statistics purchasing online is on the rise. In 2013, 72% of adults bought goods or services online; this is up from 53% in 2008. Make sure your business maximises this opportunity by having an effective website. The online market is much more competitive so your website needs to stand out, contain good relevant content and be easy to use.


2. Raise the profile of your business

Many customers will arrive at your business online and an effective website can raise the profile of your business. Be mindful that your website is in essence your shop window, if it’s clunky and difficult to navigate through it will be damaging to your brand and look unprofessional. By making it user friendly, pitching it with relevant tone and language and displaying good quality images you will create the overall brand image you are aiming to achieve.


3. Reach a vast audience

Your website is a 24/7 sales and marketing tool which has the potential to reach a vast audience. However, be aware that the online world is fast moving and if you leave your website static it will be left behind. Keep your website refreshed, make sure you have good digital marketing campaigns in place to drive traffic to your website and make time for search engine optimisation (SEO).


4. Get more traffic to your website

Leading on from the last point, make sure you understand the importance of search engine optimisation (SEO). If your website is fully optimised you are much more likely to have more traffic come to your website.  The importance of key words and phrases, headlines, body-text, metadata, tags, photos and video content is crucial.  Search Engines will aggregate your content to determine the position your site will appear in the search results.


5. A well designed website that visitors find easy-to-use

Make sure your website is easy to use so that customers can find what it is they are looking for.  The last thing you want to do is frustrate your customers so that they leave your website and go straight to your competitors. A good way of engaging how easy your website is to use is by looking at the bounce rate (the number of visitors who enter the site and “bounce” leave the site rather than continue viewing other pages.) on Google Analytics.


If you want to design, manage and build your own website, find out more about CCB’s How to Sell Online course. Regardless of your knowledge, this course will help you set up your own website with the popular and easy to use WordPress content management system.

Launceston Business Space launches new hot desk facility for small businesses

Posted on: February 5th, 2014 by Jessica

Launceston Business Space has recently launched a new hot desk facility providing small businesses with the opportunity of booking the hot desk for the whole day to use as a base for the day as well as meeting clients either in the office or cafe area.

Dawn Hadfield, Business Space Manager, who is also available to meet and great clients if needed, says “It is a more professional alternative to meeting in a public cafe somewhere, and also offers all the normal Business Space facilities including free wifi, printing and unlimited hot drinks if they book for the whole day.”

This service is already proving to be a success with local businesses, with Simon Wrench from The Wealth Care Partnership booking on a regular basis. He says “I work remotely from our head office in Hants via internet based systems but have no dedicated facility to see clients. The Business Space provides a high quality professional facility for client meetings and seminars. Dawn does a great job facilitating this and on reception when required.”

To book please contact Launceston Business Space on 01579 372415 or email Dawn Hadfield on

Give your business a health kick

Posted on: January 28th, 2014 by Jessica

This year marks the 40th anniversary of the Health and Safety at Work Act. Since been introduced in 1974 it has helped protect millions of British employees in the workplace and contributed to sizeable reductions of ill health, serious injury and occupational death. An example of this is in 1974, facilities to employees covered by the legislation then in place stood at 751. In 2012/13 it had decreased to 148 for both eomployees and self employed combined. In addition non-fatal injuries have dropped by more than 75 per cent.

The Health and Safety at Work Act focuses on working with the hazards and putting controls in place to ensure minimum disruption or harm to the employees. Individuals can now have bigger ambitions than possible before, and aspire to achieve the previously impossible, due to us having the act in place. However it is surprising how many businesses are still not compliant.

IOSH and NEBOSH provide qualifications appropriate for those at varying levels of their career, giving the opportunity to ensure a safe working environment is created for all employees.

IOSH Managing Safely provides the basic knowledge and tools for managers and supervisors in any sector to tackle the health and safety issues they are responsible for. Covering areas including assessing risks, controlling risks, identifying hazards and investigating accidents and incidents, it brings home just why health and safety is such an essential part of their job.

NEBOSH National General Certificate in Occupational Health and Safety is a globally recognised health and safety qualification held by more than 146,000 people in the UK and Worldwide. A level 3 qualification suitable for supervisors and lower level manegement, it covers the main legal requirements for safety in the UK, a range of workplace hazards and methods of control.

NEBOSH National Diploma in Occupational Health and Safety is suitable for newly appointed Safety Practitioners and those with substantial experience who wish to become Safety and Health Practitioners. Covering the four core units; managing health and safety, hazardous agents in the workplace, workplace and work equipment safety and workplace based assignment it provides the underpinning knowledge for a professional career in health and safety.

For further information on these courses running at The Business Space contact Cornwall College Business (CCB) on 0800 731 7594, or

Top tips in using social media

Posted on: January 17th, 2014 by Jessica

Produced by the friendly marketing team at Cornwall College Business, 5 top tips to give you a flying start to social media:

1. Choose an appropriate platform

Although it is important for you to keep up with the current trends, it is also equally important that you choose the most appropriate social platform (Twitter, Facebook, Pinterest, LinkedIn to name but a few)  for your business.   It isn’t necessary to have a presence on every platform, so ensure you choose wisely and don’t waste precious time. Think about your audience and where you would find them and also think about the type of products you are selling. For example, if your products are best presented to your customer in a visual way, Pinterest and Instagram would be most worthwhile.


2. Don’t fall into the hard sell trap

The purpose of a social network is to be social. Build relationships with you clients and customers and get involved with online networking. It is acceptable to promote offers, events or any interesting information you have to share. However, if you start pushing your products you are only going to push your customers away.


3. Planning is the answer

Many businesses worry that they won’t be able to keep on top of their posts and also they worry that they will run out of material to communicate. However just like anything, planning makes it easier. Look at your overall marketing plan and make sure your posts are in synergy with other outgoing messages. Set up Google alerts on a subject topic that is relevant to your business and daily you will receive a list of stories that relate to that topic which you can share with your customers. Use free software such as HootSuite or TweetDeck to schedule your posts to go out throughout the week so you don’t need to be on there 24/7.


4. Remember you are talking to customers and not robots

When posting updates and images on your social network of choice, be aware that the language you use needs to represent the ‘voice’ of your brand. Make sure your posts don’t sound too dry and mundane and if appropriate have a little fun. If your brand is more serious there are still ways of making your posts sound like they are coming from a human. You just need to imagine yourself taking in a room full of people and then ask yourself whether you would use those words to communicate your message.


5. Attract more followers by running competitions

Running competitions or giveaways will always create a buzz on social media platforms and it is likely that you will attract more followers or likes as a result. Competitions can be lots of fun and if you’re extra organised you can also use them to collect data about your customers as well as getting them to help you make a decision about a product design etc.

First birthday celebrations at The Business Space

Posted on: December 2nd, 2013 by Jack

The Business Space at Launceston is delighted to announce its first birthday, celebrated by delivering bespoke cupcakes from local supplier, The Pink Elephant Cake Company, to clients to thank them for their support during the first year of opening.cupcake1

The aim when opening The Business Space was to provide businesses in the East with training and networking opportunities closer to home rather than having to travel. The first year has certainly met this expectation with Dawn Hadfield, Business Space Manager saying, “It is encouraging seeing the diversity of businesses using The Business Space, and attending courses and events here.  The quarterly networking breakfasts are a new addition and are proving very popular.”

The Business Space is a venue hire centre located at Dunheved House in Launceston. James de Ferrars from Peter Langsford Davies Solicitors, recently used the venue for a Partners meeting and said: “The venue makes a lovely place for meetings and the food is also very good and to a high standard.”
The venue is funded by the European Regional Development Fund (ERDF), managed by Cornwall College Business in partnership with Combined Universities in Cornwall (CUC) and Cornwall Council, and follows in the success of CCB’s Plymouth and Truro Business Space venues that opened in 2009 and 2011.

A selection of courses are offered at The Business Space in areas including food hygiene, first aid, marketing, web design, project management, team leading, assertiveness, health and safety, customer service, finance, employment law and enterprise, delivered by CCB.

To engage with Launceston business community, CCB and The Business Space have developed a series of Launceston Business Networking Breakfast’s which are held quarterly throughout the year, providing opportunities to network with like-minded business people to grow relationships throughout the region. The next breakfast is Thursday 16th January 2014.