What is good customer service?

Posted on: May 11th, 2015 by Jessica

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Ensuring that delegates have a great experience at our venue is something that we pride ourselves on here at The Business Space Group. So what makes good customer service for an event venue?

Welcoming delegates: First impressions tend to stick so you need to make sure that you make a good one. A lack of staff presence can be just as negative as a lacklustre reception. That’s why it’s important that your reception area is always manned with a cheerful face ready to greet delegates and direct them to their room.

Be Visible throughout the day: As an event coordinator you need to be present for your delegates throughout the day. You don’t need to hover around, but popping into the training rooms or café area at break times to check how the event is going are easy ways to ensure your delegates feel looked after.

Quality over speed:  Event venues can be hectic places. It’s easy when faced with a query to want to deal with it as quickly as possible but if you’re only answering half the question, are you really giving great customer service?

It’s the little details that count: A certain standard of service is expected of any event venue, but it’s the smaller details that can make the difference between good customer service and great customer service.  We find that supplying mints in the room always goes down a treat and we are happy to organise complimentary Park & Ride tickets for any delegates using the venue.

Listen to your customers: There’s always room for improvement, so it’s important that customers are given the opportunity to give honest feedback. We ask each delegate that visits one of our venues to fill out a short form before they leave, not only does this give us the opportunity to improve our service but it also ensures that our customers know that their opinion matters and their experience is important to us.

Interested in developing you or your team customer service skills?

The Cornwall College Group are excited to announce that the successful WorldHost Principles of Customer Service programme is coming to Truro & Launceston Business Spaces over the next few months.

The World Host Principles of Customer Service programme is fun and interactive course that will give front line staff the skills and knowledge to deliver excellent customer service that will give the business in which they work a great reputation through the delivery of a great customer experience.

Upon successful completion, staff attending the course will not only receive a WorldHost certificate and pin badge but also a Level 2 City & Guilds Unit.

The Cornwall College Group is proudly working with one local business to help it become a WorldHost business so that it can be recognised for their commitment to customer service. We can help businesses to achieve WorldHost status when it commits to training 50% or more of its staff through the WorldHost programme.

 

To find about more about how you can book your space on the course or if you a business interested in becoming a WorldHost business contact our team on 0800 731 7594 or click here to read more.